claims mitigation

Concerned managers speak out. We listen. "Our claims costs are astronomical.” “We need a better way to manage claims.” “We are not getting the results from our mitigation efforts - - what are we missing?” “Our reserves are unacceptably high.” “Our claims handling needs to be streamlined and customers are complaining.” “Why do we always seem to end up in court?”

Many losses are preventable, but some are unavoidable. Even organizations with world class loss prevention and control processes cannot prevent every incident. Employee accidents, product failures, and property losses will happen and often trigger a chain of collateral expenses from operations, benefits, legal, employee relations, state, and federal agencies.

When facing such challenges, managers must be ready to lead their organization in an orchestrated response. Losses are best managed through careful preparation coupled with relentless follow-through until the situation is understood, resolved, and the lessons-learned are applied. This approach minimizes the loss and reduces the impact of secondary expenses. At the same time, it effectively serves the person(s) involved in the loss and reduces the likelihood of recurrence.

Crafting solutions that make a difference. Risk International has decades of loss mitigation experience, spanning many industries, countries, and corporate cultures. We deliver results by partnering with clients to understand their unique culture and management styles, and to develop customized plans, policies, and procedures well in advance of loss situations. The effect is a well-choreographed operational plan that involves preparing every pertinent department and employee of the organization in advance of a loss. Once an incident occurs, we provide unyielding focus on process implementation and on each individual claim. The result is timely resolution, reduced costs, and a new level of preparedness against future losses.

Our expertise is extensive in all areas of claims mitigation. When combined with our comprehensive loss prevention work, we are able to provide a complete array of services:

Claims Mitigation Services

• Vendor Review, Selection, and Oversight
• Claim Audits
• Reserve/Settlement Reviews
• Long and Short Tail Claim Management
• Complex claim oversight (toxic tort/exposure claims, class action suits, environmental claims etc.)
• Benefit Coordination
• Coverage Analysis
• Litigation Review

Risk International customizes solutions to each client through collaboration. We first gain a thorough understanding of our clients’ unique situations, both on-site and within the context of their industries. We recommend proven mitigation options based on their needs and constraints. We then bring organizational resources together, and effectively coordinate involvement to plan and implement the solutions, and attain improved and consistent results.

There is no one-size-fits-all when it comes to mitigation of claims. Effective claims mitigation programs are unique to each organization. It is critical that they be crafted with in-depth knowledge of proven methods and consideration for available internal and external resources, the organization’s culture, and timing. These programs are only successful when embraced by management, adopted by front-line leaders, and become every-day practice by employees.

Our methodology enables organizations to efficiently and effectively handle every loss-related situation, whether caused by minor injuries or the devastating effects of a flood. Organizations which adopt strategic claims mitigation solutions will reduce their costs and enjoy high employee morale, solid vendor relationships, and untarnished brand image within their marketplace.

In all areas of claims mitigation, our clients partner with us to obtain the tools and knowledge that enable them to be completely ready when a loss occurs. When faced with the challenges accompanying a significant loss, Risk International clients are ably prepared to provide their organization what they need most, confident leadership.